Tenant Frequently Asked Questions

• Q: Can you hold a place before I apply?

  A: A non-refundable hold deposit is charged to hold a unit for up to 2 weeks. A signed holding agreement is also required.

• Q: Do I pay first month’s rent and last month’s rent with my security deposit?

  A: We do not collect last month’s rent. But a full month’s rent and the security deposit is required prior to moving in. If moving in mid-month, the rent will be pro-rated and the pro-rated amount will be due the second month.

• Q: How old do you have to be to apply?

  A: 18 years or older. Each occupant over 18 must fill out an application and submit an application fee

• Q: Is the security deposit refundable?

  A: Yes, if the house is left in good, clean condition and no damage is reported to the property, your security deposit is refunded at the end of your lease. To ensure that there are no misunderstandings between you and the landlord, be sure to read over your lease agreement terms. Landlord’s are required to return the security deposit back to the tenant within 30 days.

• Q: Who needs a cosigner?

  A: Please see our Qualification Criteria and Application Requirements under Tenant Resources. You may be asked to have a cosigner if your credit scores fall short of what is accepted.

• Q: You have a property I want to rent. How do I apply?

  A: Applications can be completed right on our website. Each occupant 18 years or older must submit a separate application. There is a non-refundable application fee for each applicant that can be paid online as well.

• Q: How do I pay rent?

  A: When you decide to sign a tenant agreement with Foundation First Property Group, you will have your own, unique tenant portal. It will allow you to log-in and pay your rent online. You can make a one-time payment or schedule a recurring monthly payment. You will also receive monthly payment reminders. The portal is available 24/7, giving you full time access to your account. We accept personal checks, money orders, and cashier’s check as well.

• Q: I want to get a pet. What do I do?

  A: Please submit your request in writing for approval. There will be a $200 non-refundable pet fee and a monthly pet fee per pet. All dogs must register through Petscreening.com

• Q: I want to move out, but my roommate wants to stay. What do I do?

  A: Adding or removing a tenant from a lease is permitted, provided both tenants agree and the tenant remaining in the unit re-qualifies at the request of the property manager. The security deposit will remain with the unit. There is an administrative fee for adding or removing a tenant.

• Q: My lease expiration is coming and I want to move out. What do I do?

  A: You will be notified of your new lease renewal terms 45 days prior to the end of your lease. If you know that you will be vacating, please notify Foundation First in writing at least 60 days prior to your lease agreement ending so we can take proper measures to ensure your move out runs smoothly.

• Q: Who is responsible for paying for repairs & maintenance requests?

  A: For maintenance and repairs resulting from normal wear and tear, the property owner is responsible. However, if tenant directly causes damage or damage is caused by tenant’s negligence or misuse, the tenant would be responsible for those repairs